Please check that you use your email address to access your Cambridge GO account or your username to access your Cambridge Elevate or Cambridge Learn account. If necessary, please double-check your credentials and reset your password.
* Please note: Passwords cannot be changed within the Cambridge Reader app, you'll need to do this process directly on the corresponding website.
How to change your password:
CAMBRIDGE GO
You can reset your password on the Login screen. We recommend consulting our Cambridge GO article: I forgot my password. How do I reset it?
ELEVATE
You can change your password here. We recommend consulting our Elevate article: How do I reset/change my username or password?
CAMBRIDGE LEARN PREMIUM
You can change your password here.
If the problem is not resolved by trying the above, please Contact Us and provide us with the following information:
- Please make sure that you have the most updated version of the Cambridge Reader app
- When accessing your account, are you using a school network or a VPN?
- If you log into your account at your house through Wifi connectivity, do you experience the same problem?
- A video showing the error.
- What's the computer and operating system you're using?
- Speed test results.