You may receive an error message when trying to activate your access code. You can use our Code Check tool here to check whether your code is valid and if it is activated or not.
If your code is correct and you are still having problems activating the code, please submit your request form with the details below for our support team to assist you further with this.
- Code details
- The ISBN and full name of the product/book you are attempting to activate
- Photo of the code from your book or the email received including your code
- Screenshot of the error message you receive upon trying to activate your code
- Proof of purchase (if possible)