If your bulk upload job continues to show as Running even after the upload has finished, you may be experiencing a known issue in Cambridge GO.
What is happening?
There is a known issue where the User Management History page incorrectly shows completed bulk upload jobs as Running.
This is a display issue only. In many cases, your bulk upload has completed successfully, even though the status has not updated.
How can I check if my upload has completed?
You can confirm whether your upload was successful by checking whether the users have been created in Cambridge GO. For example, you can:
- Search for one or more of the users included in your upload.
If the users have been created, your upload has completed successfully, regardless of the status shown on the Job Status page.