When registering, you should receive a verification code shortly, which is valid for 24 hours. Occasionally, these codes may be diverted to your spam folder or blocked by your institution's network settings. This can also happen when trying to reset your password.
If you haven't received the verification code or password reset email, please follow the steps below based on your email type:
Personal email address
To help ensure our emails reach your inbox, we recommend adding noreply@cambridge.org to your email contacts or safe senders list. This helps your email provider recognise us as a trusted sender. For guidance on how to do this, please refer to the steps for your email provider below:
Gmail: Add a contact in Gmail
Outlook: Add to the Safe Senders List
Yahoo!: Add a contact in Yahoo! Mail
School / Institution email address
First, check your junk mail folder to ensure the email hasn't been filtered there.
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If you still don’t find the code in your junk mail, please forward the following details to your IT department to whitelist the necessary emails and domains:
Domains:
*.hotmaths.com.au
*.edjin.com
fonts.gstatic.com
fonts.googleapis.com
cdn.mathjax.org
*.gigya.com
Email addresses:
After whitelisting, please request another verification code. Note: The code is only valid for 10 minutes, so it's important to check your email and enter the code promptly.
If you still haven’t received the code, please contact us using the Contact Us button below.